Job Title
Support Staff – Vibble Help Center
Job Responsibilities
Respond to user inquiries via email, chat, and other channels.Resolve technical and account-related issues promptly.Document common issues and assist in creating support resources.Collaborate with technical teams to escalate unresolved cases.Provide feedback to improve user experience.
Educational Qualification
High school diploma or equivalent.Bachelor’s degree in Customer Service, Communications, or a related field is a plus.
Experience Requirements
1+ years of experience in customer support or a related role.Familiarity with help desk software and ticketing systems.
Additional Requirements
Excellent communication and interpersonal skills.Patience and a user-centric approach.Ability to work in a fast-paced environment.
Compensation & Other Benefits
Competitive hourly wages.Flexible work schedules.Access to employee wellness programs.Opportunities for growth within the company.
